
Term Of Use
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PAYMENT POLICY
1. PayPal Express Checkout
2. You can pay with your credit & debit card and Phonepe & Google Pay . if you don’t have a PayPal account.
3. Cash on Delivery available.
4. Gst Tax Invoice would be attached and send with the item.
PERSONALISATION POLICY
1. All items are one of a kind and individual.
2. All items are silver base. All items there may be imperfections, each item is a piece of art and cannot be replaced with a duplicate one.
3. Silvercrown reserves the Right to cancel order.
SHIPMENT POLICY
1. We ship across India.
2. All shipments are fully insured, sent with a tracking number,
and will be shipped 3-7 days.
3. Standard Delivery Time : 3-7 business days.
RETURN & EXCHANGE POLICY
1.Return may be made 7 days from the day of receiving the item, along with the tax invoice receipt.
2.Returns are accepted only for damaged, defective, or wrong product.
3. Request must be raised within 24 hours of delivery with Unboxing proof. ( photo & video)
4.Return Process: contact us via email/whatsapp with order details.
5. Refund will be processed after product inspection.
6. Amount will be credited within 5-7 business days to payment method systems.
Exchange Policy :
- This policy is applicable on all silver crown jewelry products.
- .Customer must provide original invoice/bill at the time of Exchange.
- Product must be genuine and purchased from silver crown.
- Exchange value will be calculated based on current silver market rate at the time of Exchange.
- Deduction of making charges/design charges make be applicable.
- Any applicable stone/additional material cost may be deducted.
- Customer can exchange old jewellery for new jewellery purchase and upgrade to higher value product.
